CONTACT 

Last updated: 11 September 2026

nove1 provides customer support for product questions, orders, delivery, payments, returns, refunds, privacy requests and store policies.

CUSTOMER SUPPORT

Store name: nove1
Email: support@nove1.shop
Telephone: +44 7142 775 7458
Business and customer support address: Church Lane, Horley, RH6 9RG, United Kingdom

When contacting us about an existing order, please include your order number and the email address used at checkout. For a damaged, defective, incorrect or materially not-as-described item, please also include a clear description and photographs or video of the product and its packaging.

We normally respond within two business days. Business days exclude weekends and public holidays in England and Wales. Response times may be longer during unusually busy periods.

IMPORTANT RETURN INFORMATION

Please contact us before sending any product back. We will confirm whether a return is required and provide the correct return address and instructions. Products sent without authorisation, or to an address not confirmed for the return, may be delayed.